Q: How long will my delivery take?
A: All internet orders are processed the next working day after they are made. Orders placed Friday-Sunday will be processed on Monday. Orders placed on a UK Bank Holiday Monday will be processed on Tuesday.
International orders take 4-8 working days. Please email email@example.com if you would like further information for delivery times to your specific country.
If there are any issues with stock availability or delivery, you will be contacted immediately.
Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.
Q: Where do you deliver?
A: We deliver to countries within the European Union. For information on how to purchase from outside the EU, please email firstname.lastname@example.org.
Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: DPD/FedEx will make 2 attempts to deliver a package; Royal Mail will leave a card on the first failed attempt. Should you be unable to collect the package after these attempts then your order will be returned to us and we will charge a redelivery fee of: €5. Redeliveries to alternate addresses must be organised through us. Please call customer services on +44 (0)1271 861827 or email email@example.com.
Q: Can my order be sent to my work address?
A: Yes, but please ensure that you enter the address where your card is registered in the ‘Billing Address’ section. Failure to do this could mean your payment is rejected for security reasons.
Q: How can I track my order?
A: Your tracking number will be emailed to you once your order has been dispatched, this email will also specify which service it was sent with. You can track your item on the relevant website; Royal Mail. DHL or DPD.
Q: How will my order be delivered?
A: European orders are sent by Royal Mail or DPD. Orders sent with Royal Mail will be passed on to the local postal service for delivery. A signature will be required.
Q: Can I specify a courier service?
A: No. Larger EU orders will be sent by courier at our discretion.
Q: What are your delivery charges?
Ordering and Payment
Q: I haven't received a confirmation email.
A: An automated email would have been sent to the email address that was submitted. Please check your junk folder if not received. If a confirmation email is not received within 24 hours of the order being placed please contact customer services on +44 (0)1271 861827 or firstname.lastname@example.org stating your name and details.
Q: Which payment methods can I use?
A: We accept Visa, MasterCard and Switch.
Q: It's asking for an issue number but I don't have one.
A: This is only applicable for Solo/Switch cards. It is displayed on the bottom of your card. If you are not using one of these payment types please ignore this box.
Q: It's asking for a security code. Where can I find this?
A: The card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay by cheque?
A: Unfortunately we do not accept cheques.
Q: When will you take payment?
A: Payment is taken at the time you place your order.
Q: I have received an email asking for proof of billing address/my bank authority code. Why do I need to do this?
A: All card payments we receive are security checked by Sagepay. Sagepay. is an online payment gateway which helps e-retailers detect fraudulent online transactions. We may ask you for proof of billing address or bank authority code because the payment has been flagged by Sagepay as unsecure. This can happen for a few reasons, the main one being that the billing address you have provided does not match the address where your card is registered. Your prompt cooperation will mean that your order can be dispatched without delay.
Q: What is a bank authority code and how can I get it?
A: Your bank authority code is a unique number that identifies your account. You can get it by calling your bank.
Q: How many items can I order?
A: You are free to purchase as many item(s) from our website as you like.
Q: Can I use credit notes/ gift vouchers over the internet?
A: At present customers are unable to pay with gift vouchers/credit notes via our online services. If your Credit Note is in relation to an internet order, please follow the instructions as stated on the Credit Note and contact us at email@example.com.
Q: The garment(s) I wish to purchase is not on the site.
A: Unfortunately we can't guarantee our whole collection will appear on the website. For more information on our stock availability, please call customer services on +44 (0)1271 861827 or email firstname.lastname@example.org.
Q: How do I know if stock is available?
A: All available styles are displayed on our website and are updated regularly. If an item you have seen is not displayed then that often is an indication the item is temporarily out of stock or may be discontinued. Please email email@example.com for further assistance.
Q: What sizes are displayed?
A: The sizes displayed are UK sizes only. For more information on sizing please refer to our Sizing Guide
Q: Can I have an exchanges or refund?
A: Yes, if you are not satisfied with your purchase, simply return your item/s in their original condition for a refund or exchange within 28 days of receiving them. Exchanges are subject to stock availability. Please note, exchanges being sent outside the UK will be charged €5 delivery unless the item is faulty. You will be contacted if we cannot provide your exchange item.
Refunds/Exchanges should be returned to: Fever London Returns, c/o Kirens International Ltd. 32A Albion Street, Castleford, West Yorkshire, WF10 1EN
Q: Are returns free?
A: Unfortunately we do not offer free returns unless the item is faulty or there was an error with your order.
If you have any further questions, please do not hesitate to call or email us. We will endeavour to help you with your queries as soon as possible. +44 (0)1271 861827 | firstname.lastname@example.org