If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on the garment, or exchange the item for a different size/colour if preferred, providing the style is available. Please note an exchange will incur a carriage charge to resend. The returned goods are considered your responsibility until they reach us. For your own protection, we highly recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods. We cannot issue a refund or exchange until the goods have been received by our warehouse.
Some products are non-returnable for hygiene reasons. These products are clearly marked with a '+' next to the product name.
Please send both the invoice and unworn, unspoilt garment in original packing to:
Fever Warehouse
Unit B3, Woodside Court
Roundswell Business Park Barnstaple
Devon, EX31 3UD
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Distance selling regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from feverdesigns.co.uk, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. These items are clearly marked with a '+' next to the product name. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to: shop@feverdesigns.co.uk. Once you have cancelled your order, you will receive email confirmation.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Please note postage is non-refundable.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
