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QUESTIONS AND ANSWERS
Q: How long will my delivery take?
A: All our internet orders are processed the day after they are made, for example if you ordered on Monday your order will be processed Tuesday morning to be dispatched Tuesday evening. The only difference is on weekends when the offices are closed. All orders placed on Fridays, Saturdays and Sundays will be processed Monday morning. Depending on the delivery option you choose at the check out it can be between 1-2 working days, 2-3 or 3- 5 working days. For international orders we advise to allow up to 7 working days. If there are any issues with stock availability or delivery, you will be contacted immediately.
Q: Can I specify a day for delivery?
A: Unfortunately we cannot specify an exact delivery date.
Q: Where do you deliver?
A: We deliver throughout UK, including UK islands and Northern Ireland and are now delivering EU wide. Fever is also distributed to Europe, Greece, Sweden, Australia and Canada. For more information on how to purchase from outside the EU, please call or email for details.
Q: I haven't received a confirmation email.
A: An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our sales department on 020 763 663 26 or email@example.com stating your name and details.
Q: What payment methods can I use?
A: Fever London accepts Visa, MasterCard, Switch, and PayPal. We do not accept American Express.
Q: It's asking for an issue number but I don't have one.
A: This is only applicable for Solo/Switch cards. It is displayed on the bottom of your card. If you are not using one of these payment types please ignore this box.
Q: It's asking for a security code. Where can I find this?
A: The Card security code is the last three digits on the signature strip on the reverse of the card.
Q: Can I pay with a cheque?
A: Unfortunately we do not accept cheques.
Q: How will my order be delivered?
A: All items are sent by Royal Mail, DHL or Interlink. On receipt of the goods a signature will be required. Deliveries are often the next working day but you will need to allow 7 working days.
Q: Can I specify a courier service?
A: If you select Interlink Express as your delivery option this will be your courier. For all other options , including international deliveries, Royal Mail is the courier.
Q: What are your delivery charges?
A: Interlink Express is £5.00, Royal Mail 1st Class Recorded Signed For is £2.50 and Royal Mail 2nd Class Recorded Signed For is FREE. Delivery across the EU is £10.00 and is sent with Royal Mail only.
Q: When will you take payment?
A: Payment is taken at the time you place your order.
Q: How can I track my order?
A: A tracking number will be emailed to you once your order has been despatched.
Q: How many items can I order?
A: There is no limit! You are free to purchase as many item from website as you please.
Q: Can my order be sent to my work address?
A: Yes. You are now able to specify an alternate address for delivery.
Q: Can I use credit notes/ gift vouchers over the internet?
A: At present we are unable to accept gift vouchers/ credit notes via our online services. If your Credit Note is in relation to an internet order, please follow the instructions as stated on the Credit Note when it was sent to you and contact us at firstname.lastname@example.org. If you have a Credit Note or Gift Voucher from our Eastcastle Street store these can be redeem at our store only.
Q: The garment/s I wish to purchase is not on the site
A: Unfortunately we can't guarantee our whole collection will appear on the website. We endeavour to update our site daily however if items do not appear on our site, this would generally mean we do not have the item available. For more information on our stock availability, please call our office on 020 763 663 26 or email at email@example.com.
Q: How do I know if stock's available?
A: All available styles are displayed on our website and are updated regularly. If an item you have seen is not displayed often is an indication the item is temporarily out of stock or perhaps is part of a previous season and may be discontinued. You may call of office on 020 763 663 26 to check the status of a particular style. If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.
Q: Can I get exchanges or refunds?
A: Yes, if you are not satisfied with your purchase, simply return your item/s for a refund or exchange. An exchange is given, provided we have your alternate item available in stock. Please note, for any exchanges, unless faulty or if a wrong item was delivered, we charge a re-delivery shipping fee if it is being sent internationally and this is £5.00. You will be contacted if we cannot provide your exchange or if a fee applies.
Refunds/Exchanges should be returned to:
Unit B3 Woodside Court
Roundswell Business Park
Q: Are returns free?
A: Unfortunately we do not refund the costs of postage to return an item. A full refund of the garment will be given upon return to our warehouse.
Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
A: DHL/Interlink will make 2 attempts to deliver a package; Royal Mail will leave a card on the first failed attempt. Should you be unable to collect the package on any of these attempts your order will be returned to us and we will charge a redelivery fee of: £5.05. Any redeliveries to alternate addresses must be organised through Fever Clothing Ltd.
Q: How do I contact you?
A: You can contact us on (44) 20 763 663 26 or email us at:firstname.lastname@example.org
Q: What sizes are displayed?
A: Fever and Ruby Belle are shown in UK sizes only. For more information on sizing please refer to our Sizing Guide.
If you have any further questions, please do not hesitate to call or email us. We will endeavour to help you with your queries as soon as possible.