- Q: How long will my delivery take?
- A: We aim to have your order with you within a maximum of seven working days from the date of order. If there are any issues with stock availability or delivery, you will be contacted immediately
- Q: Can I specify a day for delivery?
- A: Unfortunately we cannot specify an exact delivery date
- Q: Where do you deliver?
- A: We deliver throughout UK, including UK islands and Northern Ireland. We also deliver to Republic of Ireland. We do not take international orders however Fever is distributed to Europe, Greece, Sweden, Australia and Canada. For more information on how to purchase, please call or email for details.
- Q: I haven't received a confirmation email.
- A: An automated email would have been sent to the email address that was submitted. If a confirmation email is not received within 24 hours of the order being placed please contact our sales department on 020 763 663 26.
- Q: What payment methods can I use?
- A: Fever London accepts Visa, MasterCard, Switch, and PayPal. But not American Express.
- Q: It's asking for an issue number but I don't have one.
- A: This is only applicable for Solo/Switch cards. It is displayed on the bottom of your card. If you are not using one of these payment types please ignore this box.
- Q: It's asking for a security code. Where can I find this?
- A: The Card security code is the last three digits on the signature strip on the reverse of the card.
- Q: Can I pay with a cheque?
- A: Unfortunately we do not accept cheques.
- Q: How will my order be delivered?
- A: All items are sent by DHL or Interlink. On receipt of the goods a signature will be required. Once your order is dispatched this is a next day delivery service but please allow for any courier delays. On some rare occasions deliveries may be sent via first class recorded Royal Mail.
- Q: Can I specify a courier service?
- A: Unfortunately not.
- Q: What are your delivery charges?
- A: To all UK (excluding Channel Islands) customers there is a standard delivery fee of £5.05. UK Islands (Isle of Wight, Jersey ect) is £7.00 and Ireland is £10.
- Q: Are your delivery charges per item?
- A: Deliveries are charged per order, if you would like to purchase more than one item, we would recommend ordering them together.
- Q: When will you take payment?
- A: Payment will be taken on despatch of your order.
- Q: How can I track my order?
- A: A tracking system is available in the footer of our website. You will require your order number and email address.
- Q: How many items can I order?
- A: There is no limit! You are free to purchase as many item from website as you please
- Q: Can my order be sent to my work address?
- A: Yes. You are now able to specify an alternate address for delivery.
- Q: Can I use credit notes/ gift vouchers over the internet?
- A: At present we are unable to accept gift vouchers/ credit notes via our online service. Your gift vouchers can be redeemed at our Fever Showroom or Clapham Shop.
- Q: The garment/s I wish to purchase is not on the site
- A: Unfortunately we can't guarantee our whole collection appear on the website. We endeavour to update our site daily however if items do not appear on our site, generally means we do not have the item available. For more information on our stock availability, please call our office on 020 763 663 26.
- Q: How do I know if stock's available?
- A: All available styles are displayed on our website and are updated regularly. If an item you have seen is not displayed often is an indication the item is temporarily out of stock or perhaps is part of a previous season and may be discontinued. You may call of office on 020 763 663 26 to check the status of a particular style. If the item you have ordered is unavailable or temporarily out of stock we will endeavour to contact you via email or telephone as soon as possible.
- Q: Can I get exchanges or refunds?
- A: Yes, if you are not satisfied with your purchase, simply return your item/s for a refund or exchange. An exchange is given, provided we have your alternate item available in stock.
Please note, for any exchanges, unless faulty or if a wrong item was delivered, we charge a re-delivery shipping fee.
Refunds/Exchanges should be returned to:
Fever Warehouse
Unit B3 Woodside Court
Roundswell Business Park
Barnstaple, Devon
EX31 3UD
**Please note: We do not refund carriage/postage costs - Q: Are returns free?
- A: Unfortunately we do not refund costs of postage. A full refund of the garment will be given upon return to our warehous
- Q: My order has been returned to the sender. Will I have to pay to have it posted back out?
- A:DHL/Interlink will make 2 attempts to deliver a package. Should you be unable to collect the package on any of these attempts your order will be returned to us and we will charge a further £5.05 for the redelivery. Any redeliveries to alternate addresses must be organised through Fever Clothing Ltd.
- Q: How do I contact you?
- A: You can contact us on (44) 20 763 663 26 or email us at shop@feverdesigns.co.uk
- Q: What sizes are displayed?
- A: All sizes are displayed in UK sizes 8 to 16
If you have any further questions, please do not hesitate to call or email us. We will endeavour to help you with your queries as soon as possible.
